Aegon UK: Mobile app
Leading UX and research for a mobile app, and using the project’s success to change how future work was approached.
Make pensions understandable
The experience needed to help customers understand important pension information while meeting legal and regulatory obligations.
Leading UX, research and agency collaboration
I led the UX design and research, managed and collaborated with an external agency, and worked across internal teams to balance customer needs with business and regulatory requirements.
A catalyst for a new way of working
The project’s success earned the confidence of senior leadership, who empowered me to implement a full discovery-to-testing cycle within a new agile way of working across projects. This wider organisational change is the most important outcome of my involvement. I have omitted previously cited onboarding percentages because I cannot substantiate them here.